Warranty, Repairs,
& Add Ons
What is covered under warranty?
Your Bird Trouble orders have a lifetime guarantee on crafts(wo+)manship.
Bird Trouble will re-stitch broken thread, snapped off hardware, popped off rivets, and replace faulty or tired zippers.
Stained or scratched leather and ripped fringe are examples that are not covered under warranty.
Your warranty will be approved at the time of your repair request.
How do I go about getting a repair on my Bird Trouble?
Request your repair in the contact form below.
The customer is always responsible for safely shipping the item back unless the purchase is brand new in which that case, BT will cover s/h costs.
Bird Trouble will cover standard Domestic shipping costs back to the customer if the repair is covered under warranty.
The customer is responsible for shipping upgrades such as Signature Delivery or an alternative carrier.
Bird Trouble is not responsibly for lost or stolen repair packages.
If Bird Trouble decides your product’s repair is not covered within the warranty, a material and service Paypal Invoice will be sent to the customer via email.
Along with your repair, please send a note stating:
Your desired repairs or approved add-ons.
Your email address.
Your full name and return mailing address.
ALL INQUIRES: alexz@birdtrouble.com